Privacy Policy
Effective Date: 13th of May 2025
Business Name: Licensing Expert
ABN: 83 138 817 571
Website: www.licensingexpert.com.au
Contact Email: info@licensingexpert.com.au
1. Purpose of this Policy
Licensing Expert is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of personal information when you visit our site, engage our services, or communicate with us:
- Full name, email address, phone number
- Business name, company or trust details
- ACN/ABN, ASIC and AUSTRAC credentials
- Identification documents
- Financial and compliance-related data
- Website usage data and IP address (via cookies)
3. How We Collect Personal Information
We collect your personal information through:
- Website contact forms or service inquiries
- Direct email or phone communication
- Application forms and document uploads
- Cookies and third-party analytics tools (e.g., Google Analytics)
- Engagement in our compliance services
You may choose to remain anonymous or use a pseudonym in certain contexts, but this may limit our ability to deliver services.
4. Use of Your Information
We use your personal information for the following purposes:
- To assess and prepare licensing applications (AFSL, ACL, DCE)
- To provide compliance advice and consulting services
- To respond to inquiries and customer support requests
- To send service updates, newsletters (only with consent)
- To comply with regulatory or legal obligations
5. Disclosure of Personal Information
We do not sell or rent your information. We may disclose your information to:
- ASIC, AUSTRAC or other regulators, as required
- Subcontractors, responsible managers or consultants working on your file
- Our CRM, email, and document management service providers (e.g., Google Workspace, Brevo, Xero)
- Legal, accounting or audit professionals if required by law
6. How We Store and Protect Your Information
We use secure cloud-based systems and access controls to protect your data from unauthorised access, loss, or misuse. Data is stored on servers located in Australia or via GDPR-compliant providers.
7. Cookies and Analytics
Our website uses cookies and third-party tracking technologies (e.g., Google Analytics) to enhance user experience. You may opt out of cookies via your browser settings.
8. Access and Correction
You may request access to your personal information at any time. We will respond within a reasonable timeframe. If any data is incorrect or outdated, we will update it upon request.
9. Overseas Disclosure
We may store or transmit data using cloud services located overseas (e.g., the U.S. or Europe), but only with providers that comply with relevant privacy standards.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage users to read their privacy policies.
11. Complaints and Contact
If you believe we have breached your privacy rights, please contact us:
Licensing Expert – Privacy Officer
Email: [Insert your email]
We will respond within 30 days and aim to resolve any complaint fairly and efficiently. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are unsatisfied with our response.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services or website signifies your acceptance of any changes.